FAQ
1. Why is the status of the deposit request "Partial Deposit"?
- Answer: The status of the deposit application form is "Partial Deposit", which means that part of the amount in the deposit application form has been successfully deposited, and part of the amount has not been successfully deposited.
- You can view the details of the deposit application form, view the deposit details in the deposit application form, and view the status of the deposit history.
- Currently, only cryptocurrency deposits support partial deposits, and fiat deposits do not support partial deposits.
2. What will happen if the status of the deposit request is "Partial Deposit"?
- Answer: If the status of the deposit application is "Partial Deposit", the system will freeze the wallet address for 24 hours after the deposit request expires, and this time will not be allocated to other users.
- If your user replenishes the deposit amount within 24 hours, the system will continue to deposit funds for you, and if the deposit amount is not replenished within 24 hours, the system will unfreeze the wallet address.
3. What is the status of the cryptocurrency address where the deposit is made?
- Answer: There are three types of encrypted addresses: within the validity period, within the cooldown period, and invalid.
- During the validity period: Payment supports merchants to customize the expiration date of the address, and the address will enter a cooldown period after the expiration date
- Cooling-off period: There is a 24-hour cooling-off period for the address, and the address within the cooling-off period will not be issued to other merchants again, and the merchant will be notified of the arrival within the cooling-off period
- Invalid Address: Deposits made after an invalid address will not be notified to the merchant
| Address Status | Request Deposit Status Instructions | Order Status | Status code | Whether the final state |
|---|---|---|---|---|
| Within the validity period | Funds not received | Pending Deposit | 0 | No |
| Within the validity period | The actual charge is lower than the charge request | Partial Deposit | 1 | No |
| Within the validity period | The request for a charge matches the actual payment | Full Deposit | 2 | Yes |
| Within the validity period | The deposit request has been revoked and can only be revoked if the deposit is pending Withdraw a deposit | 3 | Yes | |
| Within the validity period | Interface issue does not process requests properly | Request exception | 4 | Yes |
| Cooling-off period | Funds not received | Pending Deposit | 0 | No |
| Cooling-off period | After the review is passed, the actual collection is lower than the collection request | Partial Deposit | 1 | Yes |
| Cooling-off period | The actual receipt is greater than or equal to the receipt request | Full Deposit | 2 | Yes |
| Cooling-off period | The deposit request has been revoked and can only be revoked if the deposit is pending Withdraw a deposit | 3 | Yes | |
| Cooling-off period | Interface issue does not process requests properly | Request exception | 4 | Yes |
| After the address expires | Funds not received | Invalid request | 4 | Yes |
| After the address expires | The actual charge is lower than the charge request | Invalid request | 4 | Yes |
| After the address expires | The request for a charge matches the actual payment | Invalid request | 4 | Yes |
| After the address expires | The address is invalid and the payment is received, whether it matches | Invalid request | 4 | Yes |
| After the address expires | The actual receipt is greater than the collection request | Invalid request | 4 | Yes |
4. What is the status of a withdrawal order?
- [Submitted] The withdrawal application has been submitted on the business side, and the system has generated a payment slip
- [To be reviewed] The system has sufficient funds, and the funds for the withdrawal application have been frozen, waiting for the approval notice from the business side
- [Insufficient Balance] If the system funds are insufficient, notify you to replenish the balance of funds
- [Failed] The payment will be terminated if the audit is not passed
- [Withdrawal Completed] Payment is successful
- [Withdrawal Error] The channel side notifies that the balance is insufficient; The address is subject to risk control, etc
- [Termination of Withdrawal] The withdrawal application will be terminated during the review process